Captains needed
Entertainment Cruises -- 10-Nov-2016
PT Captain
Location: Philadelphia, PA
Job Code: 1169
# of openings: 1
Pay range:
Description
Job title: Captain
Department: Operations
FLSA status: Non-Exempt
Reports to: Director of Marine Operations
Job Summary:
Inspired by our commitment to excellence, the maritime team at Entertainment Cruises creates unforgettable memories for our guests. The successful Captains greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction, while maintaining a high level of profitability.
Essential Functions:
Cruise Execution
Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction
Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
Ensure that staff and guests adhere to all safety standards and procedures
Participate in the execution of the Safety Program, including emergency drills
Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
Ensure strict compliance to Emergency Response Plan
Execute other projects as assigned by management
Operations Team Management
Recruit non-exempt operations staff (crew) when necessary to fill vacant positions
Deliver training to new crew
Schedule crew according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Recommend to Marine Management the promotion of crew to full-time annual positions
Develop positive working relationships with city department heads and peers
Develop strong teamwork within the staff​
Guest Service
Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Administration
Complete all shift records: checklist, logbook, payroll, and documentation of safety training
Ensure that incident reports are completed accurately and promptly
Participate in administration of payroll system including scheduling, checking, transmitting and processing
Execute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance
Schedule crew work periods to achieve maximum payroll efficiency
Attend all scheduled meetings
Accountabilities:
The successful Captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, safety, management evaluation, and feedback from peers on the city’s team and guests.
Job Specifications / qualifications:
High school diploma or equivalent required
Must currently possess 100 ton license with a satisfactory record
Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record
Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Must be able to operate vessel in accordance with all Coast Guard rules and procedures
Vessel handling and navigation knowledge required
Able to communicate effectively in oral and written form
Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy
Ability to establish and maintain effective working relationships
Ability to analyze and solve problems
Demonstrated ability to manage multiple priorities/tasks
Proficient knowledge of Microsoft Office applications (especially Word & Excel)
Satisfactory comprehensive background check
Per DOT regulations, must submit to pre-employment and ongoing random drug and alcohol testing
Per USCG regulations, must be a US Citizen or Permanent Resident
For purposes of this job description only, references to
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is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by applicable law.
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